Fortune Comfort respects your privacy and is committed to protecting the personal information you provide through our website. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you regarding your information.
This Privacy Policy applies to information collected through the Fortune Comfort website and our online forms.
INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us when you:
- Request HVAC service or schedule an appointment
- Submit a contact form
- Contact us by phone or email
- Request information about our services
- Apply for employment
- Sign up for programs, promotions, or other services we may offer
Depending on how you interact with us, the information we collect may include:
- Name
- Phone number
- Email address
- Service address
- Information about your heating, cooling, indoor air quality, or other HVAC needs
- Information you include in messages or forms submitted through the website
We may also automatically collect certain technical information when you visit our website, such as your browser type, device type, IP address, pages visited, referring website, and general website usage information.
HOW WE USE YOUR INFORMATION
We may use the information we collect to:
- Respond to your questions or requests
- Schedule service appointments
- Provide heating, cooling, maintenance, repair, installation, or related services
- Communicate with you regarding appointments or services
- Provide estimates or information you request
- Improve our website, services, and customer experience
- Maintain business and service records
- Process employment applications
- Send service-related communications
- Send promotional or marketing communications when permitted by law
- Protect our website, customers, employees, and business from fraud, misuse, or security threats
- Comply with applicable legal obligations
Fortune Comfort does not sell or rent your personal information to third parties.
COMMUNICATIONS
If you provide us with your email address or phone number, we may use that information to respond to your request, communicate about your appointment or service, or provide other information related to your relationship with Fortune Comfort.
Where permitted, we may also occasionally send information about services, promotions, maintenance reminders, or company updates.
You may opt out of promotional communications at any time. Opting out of promotional communications will not prevent us from sending communications necessary to provide services you requested.
SHARING OF INFORMATION
We may share personal information with trusted service providers when reasonably necessary to operate our business or fulfill your request.
These providers may include companies that assist us with:
- Appointment scheduling
- Website hosting
- Customer relationship management
- Email or communications
- Website analytics
- Payment processing
- Financing
- Marketing
- Technical support
- Other business operations
These service providers are permitted to use personal information only as necessary to perform services on our behalf or as otherwise permitted by law.
We may also disclose information when required by law, legal process, court order, government request, or when reasonably necessary to protect the rights, property, or safety of Fortune Comfort, our customers, employees, or others.
FINANCING
Fortune Comfort may provide links to third-party financing providers.
If you choose to apply for financing, you may be directed to a third-party website where information is collected directly by the financing provider. Information submitted directly to a third-party financing provider is governed by that provider's privacy policy and terms.
Fortune Comfort is not responsible for the privacy practices of third-party financing providers.
COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the site, remember preferences, and measure website performance.
Cookies are small data files stored on your device when you visit certain websites.
Some cookies may be necessary for the website to function properly, while others may be used for analytics, advertising, or performance measurement.
Third-party services used on our website may also place cookies or similar technologies on your device. These third parties control their own technologies and information collection practices.
You can typically control or disable cookies through your browser settings. Disabling certain cookies may affect how some portions of the website function.
WEBSITE ANALYTICS
We may use third-party analytics services to help us understand how visitors interact with our website.
These services may collect information such as:
- Pages visited
- Time spent on pages
- Browser and device information
- General geographic location
- Referring websites
- Interactions with website features
We use this information to improve website performance, content, usability, and our services.
SECURITY
We take reasonable administrative, technical, and organizational precautions designed to protect the personal information we maintain.
Our website uses encrypted HTTPS connections to help protect information transmitted between your browser and our website.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
DATA RETENTION
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business records, comply with legal requirements, resolve disputes, and enforce agreements.
Retention periods may vary depending on the type of information and the reason it was collected.
YOUR CHOICES AND ACCESS TO YOUR INFORMATION
You may contact us to request information regarding personal information we maintain about you.
Where applicable, you may request that we:
- Provide access to personal information we have about you
- Correct inaccurate personal information
- Update your personal information
- Delete certain personal information
- Stop sending promotional communications
- Address concerns regarding how your personal information is being used
Certain information may need to be retained for legitimate business, legal, accounting, warranty, or regulatory purposes.
THIRD-PARTY LINKS
Our website may contain links to websites operated by third parties, including financing providers, manufacturers, social media platforms, review websites, or other service providers.
Fortune Comfort is not responsible for the content, security, or privacy practices of third-party websites.
We encourage you to review the privacy policy of any third-party website before providing personal information.
CHILDREN'S PRIVACY
Our website and HVAC services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements.
When we update this Privacy Policy, the revised version will be posted on this page with an updated "Last Updated" date.
We encourage you to review this page periodically.
CONTACT US
If you have questions or concerns about this Privacy Policy or how Fortune Comfort handles your information, please contact us through our website or by phone:
Fortune Comfort
Heating & Cooling
Northeast Ohio
Phone: (440) 595-4822
You may also use the contact form on our website to reach our team.